Failed Live Migrations with Event ID 21502 Planned virtual machine creation failed for virtual machine ‘VM Name': An existing connection was forcibly closed by the remote host. (0x80072746) Caused By Wrong Jumbo Frame Settings


OK so Live Migration fails and you get the following error in the System even log with event id 21502:

image

Planned virtual machine creation failed for virtual machine ‘DidierTest01′: An existing connection was forcibly closed by the remote host. (0x80072746). (Virtual Machine ID 41EF2DB-0C0A-12FE-25CB-C3330D937F27).

Failed to receive data for a Virtual Machine migration: An existing connection was forcibly closed by the remote host. (0x80072746).

There are some threads on the TechNet forums on this like here http://social.technet.microsoft.com/Forums/en-US/805466e8-f874-4851-953f-59cdbd4f3d9f/windows-2012-hyperv-live-migration-failed-with-an-existing-connection-was-forcibly-closed-by-the and some blog post pointing to TCP/IP Chimney settings causing this but those causes stem back to the Windows Server 2003 / 2008 era.

In the Hyper-V event log Microsoft-Windows-Hyper-V-VMMS-Admin you also see a series of entries related to the failed live migration point to the same issue: image

  
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          10/8/2013 10:06:15 AM
Event ID:      20413
Task Category: None
Level:         Information
Keywords:     
User:          SYSTEM
Computer:      SRV1.BLOG.COM
Description:
The Virtual Machine Management service initiated the live migration of virtual machine  ‘DidierTest01′ to destination host ‘SRV2′ (VMID 41EF2DB-0C0A-12FE-25CB-C3330D937F27).
 
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          10/8/2013 10:06:26 AM
Event ID:      22038
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      SRV1.BLOG.COM
Description:
Failed to send data for a Virtual Machine migration: An existing connection was forcibly closed by the remote host. (0x80072746).
 
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          10/8/2013 10:06:26 AM
Event ID:      21018
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      SRV1.BLOG.COM
Description:
Planned virtual machine creation failed for virtual machine ‘DidierTest01′: An existing connection was forcibly closed by the remote host. (0x80072746). (Virtual Machine ID 41EF2DB-0C0A-12FE-25CB-C3330D937F27).
 
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          10/8/2013 10:06:26 AM
Event ID:      22040
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      SRV1.BLOG.COM
Description:
Failed to receive data for a Virtual Machine migration: An existing connection was forcibly closed by the remote host. (0x80072746).
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          10/8/2013 10:06:26 AM
Event ID:      21024
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      srv1.blog.com
Description:
Virtual machine migration operation for ‘DidierTest01′ failed at migration source ‘SRV1′. (Virtual machine ID 41EF2DB-0C0A-12FE-25CB-C3330D937F27)

There is something wrong with the network and if all checks out on your cluster & hosts it’s time to look beyond that. Well as it turns out it was the Jumbo Frame setting on the CSV and LM NICs.

Those servers had been connected to a couple of DELL Force10  S4810 switches. These can handle an MTU size up to 12000. And that’s how they are configured. The Mellanox NICs allow for MTU Sizes up to 9614 in their Jumbo Frame property.  Now super sized jumbo frames are all cool until you attach the network cables to another switch like a PowerConnect 8132 that has a max MTU size of 9216. That moment your network won’t do what it’s supposed to and you see errors like those above. If you test via an SMB share things seem OK & standard pings don’t show the issue. But some ping tests with different mtu sizes & the –f (do no fragment) switch will unmask the issue soon. Setting the Jumbo Frame size on the CSV & LM NICs to 9014 resolved the issue.

Now if on the server side everything matches up but not on the switches you’ll also get an event id 21502 but with a different error message:

Event ID: 21502 The Virtual Machine Management Service failed to establish a connection for a Virtual machine migration with host XXXX. A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because connected host has failed to respond (0X8007274C)

image

This is the same message you’ll get for a known cause of shared nothing live migration failing as described in this blog post by Microsoft Shared Nothing Migration fails (0x8007274C).

So there you go. Keep an eye on those Jumbo Frame setting especially in a mixed switch environment. They all have their own capabilities, rules & peculiarities. Make sure to test end to end and you’ll be just fine.

About these ads

3 thoughts on “Failed Live Migrations with Event ID 21502 Planned virtual machine creation failed for virtual machine ‘VM Name': An existing connection was forcibly closed by the remote host. (0x80072746) Caused By Wrong Jumbo Frame Settings

  1. Pingback: Virtual Machine Migration Fails With Error 21502 Caused By Jumbo Frames Settings

  2. Pingback: Microsoft Most Valuable Professional (MVP) – Best Posts of the Week around Windows Server, Exchange, SystemCenter and more – #60 - TechCenter - Blog - TechCenter - Dell Community

  3. Pingback: Week of December 30: KB alerts, new book on IPv6, new application virtualization comparison, more practical PowerShell - Server and Cloud Partner and Customer Solutions Team Blog - Site Home - TechNet Blogs

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s