The Hyper-V team at Microsoft and the Belgian Hyper-V contact at Microsoft are a very communicative and responsive group of people. Every time I have brought a need, a question or a problem to their attention they take it up and deliver a solution, an answer or a fix respectively. An example of this can be found in this blog post http://workinghardinit.wordpress.com/2010/01/29/microsoft-really-listens-enhances-nvspbind/ on functionality they added to nvspbind on our request.
More recently we ran into an issue with the Windows 2008 SP2 SKUs “Without Hyper-V” which I blogged about in KB2230887 Hotfix for Dynamic Memory with Windows 2008 Standard & Web edition does not apply to without Hyper-V editions?. I also brought this to the attention of John Howard. The reply was swift and positive. The Dynamic Memory owner Serdar was on the case and working with the Windows Sustained Engineering group to provide a re-release of the hotfix so it would support those “Without Hyper-V” SKUs. This has been fixed now as announced on the TechNet forum thread here, just scroll to the latest post. The only negative point here is that they forgot to mention it on the blog post and that you now need to call them to get the hotfix, why this is, I do not know.
UPDATE: As of 24 hours the hotfix is downloadable again http://support.microsoft.com/kb/2230887 (v2).
Over the years I’ve been impressed with what they delivered with Hyper-V out of the box. They’ve had some issues but they recognized them early and fixed ‘m fast. It has been a pleasure working with this technology for the last three years and I am now enjoying the benefits of Dynamic Memory with Windows Server 2008 SP1. All I can say that if you have a genuine interest in the technology and communicate clearly and politely with Microsoft personnel they are very engaged to help you. I’m pretty pleased .